All hope isn’t lost — and this is how I know. On Thursday, my husband and I drove to New Orleans and sat on a bench in Jackson Square waiting. My husband didn’t mind carrying the oversized gift bag containing a small red telescope, glow-in-the-dark ceiling stars,...
Large corporations and bureaucracies generally get a bad rap when it comes to customer service — many with good reason. As for customer service when it comes to government bureaucracies? You’d be hard pressed to find five-star reviews on Yelp. Federal agencies are...
In an announcement that might inspire you to reevaluate your own approach to things, Larry Page, Google CEO, announced Monday that there were some changes going on around here. In a letter on behalf of himself and Sergey Brin, his fellow Google cofounder, Page...
Many of us who live in Lafayette, Louisiana — where Shift Key is based — are emotionally exhausted by now. The tragic, senseless events of last Thursday night at our local movie theater continue to crush us as a community and as friends of victims. When tragedies of...
I admit it. I have a few “quirky” OCD tendencies. Just ask my poor husband or a couple former roomates who have described me as the “Monica” (from the Friends sitcom) level of neuroticism when it comes to house cleaning standards. After reading this...
