Large corporations and bureaucracies generally get a bad rap when it comes to customer service — many with good reason. As for customer service when it comes to government bureaucracies? You’d be hard pressed to find five-star reviews on Yelp. Federal agencies are...
Facebook observed data for one week on wall posts and comments, and they recently shared a fascinating study about how age, gender and geography play into how we use laughter online. The data revealed that most people ages 13 to 70 are using “haha” or longer...
The first 2016 U.S. Presidential debate aired last night, with 17(!) GOP hopefuls divided into two separate debates and live broadcasts. The impact of social media on the election has been fascinating to observe thus far, and its presence on the debate was no...
by Liz Zendner Imagine owning a box factory. Now, imagine that the general public is able to email the box factory at any time to complain about relevant or irrelevant matters. People even email the box company to complain about the quality of tape, which has nothing...
What a stroll down your Facebook or Twitter news feed doesn’t confirm, a visit to one of over 31 million blogs will — everybody’s got something to say. If all the world’s a stage that’s being read about on the Internet, then bloggers have emerged as the critics and...
